Returns Policy – Best Pets Domain
30-Day Satisfaction Guarantee
We stand behind our products. If you’re unsatisfied, return eligible items within 30 days of delivery for a full refund or exchange.
Eligibility Requirements
✓ Unused & Unopened: Products must be in original condition with tags/packaging intact
✓ Proof of Purchase: Order number or receipt required
✗ Non-Returnable:
- Prescription medications
- Perishable goods (e.g., frozen foods)
- Opened hygiene products (grooming supplies, litter)
How to Return
- Request Authorization:
- Log in to Your Account
- Select “Start Return” for your order
- Or use our Returns Form
- Pack Securely:
- Include all original packaging and accessories
- Attach the provided return label (AU orders only)
- Ship Back:
- Drop at any Australia Post location
- International customers: Use a tracked service
Refund Process
- Timing: 5-7 business days after we receive your return
- Method: Original payment type (excludes shipping fees)
- Exchanges: Subject to stock availability
Faulty or Damaged Items?
- Report Within 7 Days:
- Submit photos via Quality Claim
- Fast Resolution:
- Free return shipping for approved claims
- Replacement or refund option
Need Help?
- FAQs: Returns Help
- Contact: Customer Support